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Axelwell complaints

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650 Castro Street Suite 120
Mountain View, CA 94041 | Get Directions

http://www.axelwell.com

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Total Amount in Dispute:
$34.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Axelwell closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Axelwell

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10/31/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $33.95 Amount Settled: $0.00

Customer Complaint

10/22/2021

Ordered nail polish from China. I have emailed them from AXE135044 order number email: support@axelwell.com tracking # LP00465413839009 Resolution Sought Get a refund . I have emailed them so many times and asked for a refund and I'll go tell them they will check with the carrier and see where the package is at and ignores me about getting my refund. Ordered August 30th was supposed to be here in 21 days. Now today is October 20th no package no refund no nothing.

Company Response

10/24/2021

We have conducted and investigation and it appears that your order is currently in your country. We sincerely apologize, as international shipping delays can occur due to the country's processes. Once your order arrives in your country, It will undergo Customs checks for how many days then it is transferred to your local post office carrier for final delivery, and tracking may stop updating. Linked below is your tracking information. https://global.cainiao.com/detail.htm?mailNoList=LP00465413839009&spm=a3708.7860688.0.d01 However, I will try to contact the carrier to speed up your order. Rest assured we will take action if delivery is not successful. Take care and stay safe! Ann Customer Support

Customer Rebuttal

10/26/2021

I have been told that since Sept 9 and still no product.

Company Final Response

10/27/2021

As of now, it seems your order is already processing in your country. We sincerely apologize, as international shipping delays can occur due to the airline's processes. Once your order arrives in your country, it is transferred to your local post office carrier for final delivery, and tracking may stop updating. However, please let us know if tracking still won't update in 10 days so that we can provide options. Rest assured we will take action if delivery is not successful. Take care and stay safe!

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