In response to #9892842 from Natasha, this complaint is a Personal Attack on my honesty and integrity, not the actual Baby Miss America Pageant. Natasha has never contacted me concerning missing "VIP Passes" or her concern about the Virtual Pageant being accessible online. The Virtual Pageant is, of course, a pre-recorded video because the parents submit videos they have recorded, we combine those videos into an Awards Presentation, referred to as a "LIVE Awards Presentation" because that is when we announce the winners. The Awards Presentation was shown once and taken down, as we have down with all Virtual Pageants. We did not state at any time that the Awards Presentation would remain online for any specific amount of time. Again, Natasha has never contacted me concerning this issue. If Natasha would have taken a moment to contact me concerning her family & friends viewing the Awards Presentation, I could have arranged a Private Showing in a Facebook Room or a Private Zoom Video specifically for her family & friends.
We did experience severe issues with delivery from our vendors during the COVID shutdown, including mail delivery. We were not able to recover over 2 dozen packages that were simply lost in the mail. I was in continuous contact with Natasha throughout the process. When we first received Natasha's order, I was expecting a delivery from the mask vendor. That delivery was delayed due to COVID.
I am attaching a screenshot of the Facebook messages. It was very difficult to get masks during the COVID shutdown, everything was on backorder. Natasha did order 4 child-size masks, however, we did not receive any acceptable child masks until last month. As you can see from the Facebook messages, she requested that I do not contact her again. How can we resolve any problems if she refuses to communicate? There were issues with deliveries of the Awards for the Virtual Pageant her daughter participated in and I asked for address confirmation and did not receive a response. The Baby Miss America Pageant is a non-profit organization. We have always had a NO REFUND Policy. I apologized several times for the inconvenience of the delay. As I told Natasha in the last message she accepted before blocking me, I stayed in contact with you throughout the COVID shutdown. I sent you EXTRA masks, along with a mouse pad. You did not even acknowledge that you received it. Other packages were sent and we are replacing what was lost in the mail or not delivered. I am very sorry that you refuse to communicate with me and have blocked me. It is impossible to resolve anything without communication. The COVID shutdown caused many problems for many businesses. I am more than willing to replace anything you are missing, however it is IMPOSSIBLE unless you communicate."
I believe most problems can be solved through communication. Unfortunately, Natasha does not want to communicate with me to resolve the issue, instead, she chooses to make defamatory, libelous statements accusing me of being a liar. Many businesses experienced the same delivery and mail issues during COVID. We had closed our office due to COVID restrictions, which caused even more problems with locating and tracking packages. Prior to the COVID shutdown, we were working out of New Orleans, San Antonio and Scottsdale. When we shut down, everything was put into storage in those locations. I sent Natasha at least 10 extra masks along with a personalized mouse pad. Natasha did not acknowledge that she received the 10+ extra masks or personalized mouse pad. Natasha's daughter Olivia participated in several pageants and we never had a problem that I was aware of. I have always considered Natasha as a friend, in fact, I still do. She is a friend on my personal Facebook page. I am very sorry this could not be resolved amicably.