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Beacon Debt Solutions, Inc.

  393 inquiries |
Debt Relief Services - non-compliant with FTC Rule

18300 Von Karman Ave Suite 800
Irvine, CA 92612
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(800) 290-9569

Company Rating

F

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege misrepresentation of services and unfulfilled contracts. Customers complain the company withdrew monthly amounts from their accounts but failed to contact creditors negotiate debts or provide assistance. Complainants allege when they request cancellation the company verbally agrees to make partial refunds of half the amount they paid in but retains the remaining funds as a non refundable advance service fee. Some report that to date they have not received their promised refunds that the company has blocked their telephone calls and refuses to communicate with them to resolve problems. Most clients allege their credit histories were considerably worse after using the company's services. ~~The company responds in some cases by agreeing to issue partial refunds and by reminding clients that the 11 page agreement they signed with the company states the company may keep a percentage of the money paid as a service fee upon cancellation. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

0 complaints against Beacon Debt Solutions, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is Debt Negotiator - Non-Prorator.

Primary Contact: Phil Nguyen (Customer Service Department)
Business Started: 11/13/2007
Social:

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Licensing

California law requires bill paying services, and pro-raters accepting money from clients to be disbursed to creditors on behalf of the debtor, to be licensed by the California Department of Business Oversight and file a $25,000 bond.

To verify licensing, contact the California Department of Business Oversight (DBO) by writing to 1515 K Street, Suite 200 Sacramento, CA 95814-4052, by calling (916) 445-7205, (866) 275-2677 or (866) ASK CORP. Prorater licenses can be verified on-line, by accessing the DBO website at http://www.dbo.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Our experience with debt negotiating companies is that they attract customers with large credit card debt by claiming to be able to settle those debts for a fraction of their face value. They often claim that their services are more effective than those provided by credit counseling services and that they are a superior alternative to bankruptcy.~~These companies usually instruct their clients to stop paying their creditors. Some companies direct clients to make their payments to the debt negotiation company instead. They promise that when sufficient cash has been accumulated to offer a settlement to a creditor they will do so. They go on to say that their program may take two or three years to complete. Most companies collect their fees upfront and generally the fees are based on some percentage of the promised savings. ~~Other companies simply collect their fee and advise debtors to save their money to pay their creditors themselves. California law limits the amount of fees debt negotiators can charge but by not collecting the money and distributing it to your creditors companies can remove themselves from the limiting statutes and charge whatever they wish. What they are supposed to do for you while you’re saving up your money is to contact your creditors and inform them that they’re working with you negotiate the amount to settle your debt and ask them stop contacting you. ~~Complaints on these companies allege that creditors continue to harass clients fees and interest continue to accumulate and that the companies do not contact the creditors. Usually creditors turn the claims over to collection agencies file suit and pursue collection of the money owed to them. Debts are seldom settled customer's credit is ruined and many people are sued forcing them to seek bankruptcy protection. Typically it is difficult to obtain refunds from the companies. ~~Debtors may not realize that if their creditors do accept a negotiated settlement the amount forgiven constitutes taxable income.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

American Debt Specialist
Beacon Financial Debt Solutions

Websites:
There are no additional web sites.

Contacts:

Lisa Scott (Customer Service)
Brenda Flores
Richard A, Lenard (Attorney)
Rupert Reyes (Agent for Service of Process)
Frank Cotroneo

Addresses: