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Reputation Report

Best Buy Company, Inc.

  949 inquiries |
Video Equipment, Parts, and Supplies Retail

7601 Penn Avenue South, #D6
Richfield, MN 55423-3645
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http://www.bestbuy.com

Hours vary by store location

Company Rating

F

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Customer Reviews

based on 13 reviews.

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Complaint Experience

4%

Complaint Resolution Index (CRI)

258 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/7/2020

Police were called because I would not wear my mask as they requested over my ears

July 5th, 2020- I went to BEST BUY for the third time in 10 days. I was returning a glass phone protector that I purchased earlier on in the week for my son. They gave my son and I a mask. Jefferson Parish President Cynthia Lee Shang mandated masks, even though masks are NOT a law, and are Unconstitutional. I went ahead and took the mask from the gentleman. My 10 year put his mask on, and I chose to hold my mask up close to my face and mouth. I entered the store and went up to the ATT clerk holding my mask up to my face. I was approached three times once buy the ATT guy, and twice by the door attendant. They said, "I have to wrap the ear pieces around my ears." I said, "thank you very much." This happened three times. I continued to tell them, "thank you very much." On the third approach the guy working the front door told me if I did not put the mask around my ears that he would call the police. I said, "ok, call the police." I was minding my business, and I had a warranty for my items. The store employee's harassed me. THREE times they insisted I wrap the ear pieces around my ears. Keep in mind I held the mask by my mouth and face the entire time I was in the store. I did comply, just not they way they wanted me too. We are all well aware that HIPPA laws protect our privacy. I do NOT have to tell anyone my medical history, it's NONE of their business! They had the police remove me, and they refused to help me replace my broken items.

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Complaints and Resolutions

Total Amount in Dispute:
$70,598.00

Total Amount Settled:
$3,202.00

Complaint Experience

4%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.



Although we have received a number of complaints against this company the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

258 complaints against Best Buy Company, Inc. closed in last 3 years.
Complaints Type of response
6 Making a full refund, as the consumer requested
0 Making a partial refund
5 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
246 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Best Buy Co., Inc. (NYSE: BBY) is the world’s largest consumer electronics retailer, offering advice, service and convenience – all at competitive prices.

Primary Contact: Michael Bredemeir (Operations Resolution Operator)
Business Started: 1/1/1966
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

CinemaNow Inc.
Insignia Products
Best Buy
Geek Squad
Best Buy Stores

Websites:
There are no additional web sites.

Contacts:

Joly Hubert (President/CEO)
Sharon McCollam (Cheif Administrative Officer/CFO)
Shari Ballard (President, U.S. Retail/Chief HR Officer)
Matt Furman (Chief Communications/Public Affairs Officer)
Mary Lou Kelley (President, e-Commerce)

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