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Best Buy Company, Inc.

  912 inquiries |
Video Equipment, Parts, and Supplies Retail

7601 Penn Avenue South, #D6
Richfield, MN 55423-3645
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http://www.bestbuy.com

Hours vary by store location

Company Rating

F

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Customer Reviews

based on 7 reviews.

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Complaint Experience

5%

Complaint Resolution Index (CRI)

244 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/3/2020

Two employees were standing around visiting instead of helping

I went in looking for 2 Routers. Best Buy in Wichita Falls, TX The people there ask to help the people that came in after me. I couldn't find anyone to help me so I left. I will be purchasing 2 routers from someplace. I had questions about the routers, so I needed help. Two employees were standing around visiting instead of helping me. When they stopped talking they ask a couple that came in after me if they needed help. This is not a good way to do business. I would like for businesses to wait on customers as they come in. I guess because I was alone and a female you didn't need to help me.

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Complaints and Resolutions

Total Amount in Dispute:
$49,171.00

Total Amount Settled:
$2,987.00

Complaint Experience

5%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.



Although we have received a number of complaints against this company the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

244 complaints against Best Buy Company, Inc. closed in last 3 years.
Complaints Type of response
6 Making a full refund, as the consumer requested
0 Making a partial refund
5 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
232 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Best Buy Co., Inc. (NYSE: BBY) is the world’s largest consumer electronics retailer, offering advice, service and convenience – all at competitive prices.

Primary Contact: Michael Bredemeir (Operations Resolution Operator)
Business Started: 1/1/1966
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.


Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Best Buy Stores
Geek Squad
CinemaNow Inc.
Best Buy
Insignia Products

Websites:
There are no additional web sites.

Contacts:

Sharon McCollam (Cheif Administrative Officer/CFO)
Shari Ballard (President, U.S. Retail/Chief HR Officer)
Matt Furman (Chief Communications/Public Affairs Officer)
Mary Lou Kelley (President, e-Commerce)
Mike Mohan (Chief Merchandising Officer)

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