Best Way Solutions ratings, reviews and complaints - Credit Counseling and Management Services Non-Profit

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege failure to perform services as contracted for and failure to issue refunds. Customers allege after signing contracts, the company does not perform the debt consolidation or bankruptcy services agreed upon or the company does not provide all information up front about how the service works. Some complainants allege failure to issue refunds, despite numerous promises to the contrary. One complainant was informed by the creditor that they do not accept consolidation plans and the creditor would pick up the furniture.

The company responds to some complaints by denying refund requests, apologizing for any misunderstandings, stating they have contacted the customers to explain their services, or offering to send the requested refunds. Other customers complain refunds are not received despite numerous promises by the company. One complainant did receive a refund. Another complainant is dissatisfied with the company's explanations, claiming the company did not inform her of exactly what was going to happen.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Best Way Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is debt consolidation and financial services.

Primary Contact:	Armando Chavez (Owner)
Business Started:	1/10/1998
Social:

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Licensing

Nonprofit credit counselors are exempt from the licensing requirement for companies performing similar services if, among the other requirements for exemption, they maintain a $25,000 bond with the Commissioner of Business Oversight.

You may verify bonding by calling the California Department of Business Oversight at (213) 576-7500 or visiting their website at http://www.dbo.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Our experience with similar offers is that some non-profit debt settlement companies utilize for-profit sales organizations to circumvent the registration and fee restrictions placed on non-profit organizations. These companies typically charge hundreds or thousands of dollars in advance of providing the debt settlement services.

Any non-profit organization offering credit education, counseling, debt management or debt settlements may only collect $50, in advance as payment for offering education or counseling in connection with these services. Also, they may not collect more than 8% of the monthly disbursement or $35, whichever is less, as a monthly service fee. Debt Settlement fees may never exceed 15% of the amount of debt forgiven and payment may not be collected until the debt is settled. They must also report quarterly to the consumer, the total payments received and total amounts paid to creditors. Any complaint received must be responded to within 5 business days, funds must be disbursed no later than 15 days after receipt, or by a scheduled reimbursement date, whichever is greater.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

4778 Holt Avenue, Montclair, CA, 91763

Reputation Report

Best Way Solutions

Complaints and Resolutions

Other Information