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Beverly Diamonds complaints

550 South Hill Street Suite 665
Los Angeles, CA 90013
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(855) 906-6185

Mon - Thu: 10:00 am - 6:00 pm
Fri: 10:00 am - 3:00 pm PST
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Total Amount in Dispute:

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Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Beverly Diamonds closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Beverly Diamonds

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RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint


I spoke with a very combative and manipulative representative named "Daniel". I placed my order last week and was told that I could receive it ASAP, but never received shipping info. So I called them first thing Monday morning and was told that my ring wouldn't ship until this weekend, so when I asked to cancel the order, I was then told that the ring is in shipping department right now. How could that be possible? And to manipulate my decision even more, he then said that the ring has already shipped so I would have to send it back! Again, what?! I never received any shipping information! And he gave me more lies and an insulting attitude when I questioned that statement. And refused to send a confirmation email for my cancellation. Extremely unprofessional. Avoid them at all costs! Resolution Sought Not charge me for the order. Send info confirming my order was cancelled and money will not be deducted.

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Company Response


UPDATE 5/23/18 Sorry about the issues you had with our company and the specific representative Daniel, I am confirming that this order indeed has been canceled and will not ship out. As a courtesy for the trouble, I have put a $100 credit on your account if you wish to purchase with us in the future. Please let me know if I can address any other issues you have or concerns that may arise. You can always reach me on my direct line at 213-375-8992 should you have any other questions. ____________________________________________________________________________________________________ Sorry to hear about your experience, and we would love to fix things up. Please call us at 213-375-8994 and we will gladly resolve any issues you are having. Thank you Beverly Diamonds

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