Bill Spence, Paralegal ratings, reviews and complaints - Paralegal Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints on file allege failure to fulfill services as represented. Specifically, complaints allege legal documents were not returned to clients, and the company failed to make legal filings on behalf of clients concerning divorces, or other legal matters. The company failed to respond to any complaints brought to their attention. When considering any legal service, check the attorney's license with your State Bar Association. A paralegal does not represent clients, nor can he legally select forms to complete. The function of a paralegal is to prepare paperwork and perform other duties mandated by your attorney.

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Complaint Closing Statistics

0 complaints against Bill Spence, Paralegal closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is paralegal services, generally preparation of paperwork and possibly filing court cases.

Primary Contact:	Bill Spence (Owner)
Business Started:	4/1/1990
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Spence Paralegal Services

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

8350 Arhibald Avenue Suite 238, Rancho Cucamonga, CA, 91730

P.O. Box 4406, Ontario, CA, 91761

Reputation Report

Bill Spence, Paralegal

Complaints and Resolutions

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