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Blackhawk Network, Inc. complaints

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10615 Professional Circle Suite 102
Reno, NV 89521 | Get Directions

(925) 226-9990

http://www.blackhawknetwork.co...

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Total Amount in Dispute:
$4,198.00

Total Amount Settled:
$0.00

Complaint Experience

36%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

11 complaints against Blackhawk Network, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

11 complaints against Blackhawk Network, Inc.

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1/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $175.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

I received a gift card almost a year ago now from my lite company for installing a new heat pump. When I proceeded to use the card , it had already been used. I have a picture of all the charges. I have fought with Blackeye for months to recover my $275.00. They sent me a second card. Same thing all over again . About 4 weeks ago they said they were sending me a new card. $0. Amount on it. All fraud. I am contacting my lite company to report theses issues in hopes they will discontinue using Blackhawk. This company is not doing anything to resolve this issue! Resolution Sought Mail me a card with $175 on it NotUsed! I want my total $175.

1/2/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

11/29/2023

Ok Someone owes me 100.00! Two giftcards, one purchased at Amazon. Tried to use, 10cents,was the balance. Issued new one just received 11/24 same story!!What kind of game are you playing???? Whatever this is,it is a total scam!!! Has anyone sued you yet? I purchased a 100.00 gift card from Amazon. And I want the damn money!!! Resolution Sought Give me my MONEY!

Company Response

12/19/2023

Blackhawk received the complaint you submitted to the Business Consumer Alliance regarding a replacement gift card for $.10 you received. Blackhawk Network Holdings, Inc. is the program manager for your Visa Gift card issued by Pathward. The gift card was sent to you as was advised within Dispute Case DS0602088 as a security precaution due to the type of dispute that was processed. Our records show that the Dispute Case was closed in your favor on December 12, 2023, and the disputed amount was applied to the replacement card in question. We apologize for any delay or inconvenience that you may have experienced. We consider this matter to be resolved. Please reach out to us with any further questions.

Customer Rebuttal

1/2/2024

It has been settled. Thank you

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