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Bloomingdale's complaints

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1000 Third Avenue
New York, NY 10022 | Get Directions

(800) 777-0000

http://www.bloomingdales.com

Contact the store at (310) 360-2700 for hours

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Total Amount in Dispute:
$668.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Bloomingdale's closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Bloomingdale's

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10/26/2023

RESPONSE: Complaint was not answered Amount in Dispute: $92.67 Amount Settled: $0.00

Customer Complaint

10/2/2023

I placed a order online. When the merchandise arrived at my home and the package was opened, their was 1 item missing. I called the merchant to check to see if the item was shipped separately. I was informed all the items were together in the one shipment. However, the bracelet was missing and was not in the box with the other items. I called numerous times, and cases were logged. The last time I spoke with a representative, I was instructed that the supervisor approved the refund and I would see it show in my bank. I received an email yet again to state that the refund would not be processed. I do not have the bracelet, it was NOT in the package with the other items. I am not willing to pay for something I never received. The cost of the bracelet and taxes should be refunded in FULL. Resolution Sought Provide the refund for the item that was not in the package.

12/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $59.00 Amount Settled: $0.00

Customer Complaint

11/21/2022

An item was marked for $59.00 Bloomingdale's manager Tomer Grischkan refused to honor the lowest marked price violating marked price law. Resolution Sought We wish them to honor the price and respect the listed laws. We have photo evidence of the tag as well.

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