Body By Jake Global, LLC

Complaint Experience

N/A

BCA's Summary and Analysis:

We have received no complaints against this company.


Although we have received some complaints against this company we feel that the number of complaints is not disproportionate to the amount of business the company transacts and the allegations are typical of what we would expect for this industry and are not such that we would consider them serious. Some customers complain after accepting the company's 30-day trial offer with payment plan they are mistakenly charged the full amount for the product. Other customers allege the company ships merchandise and bills credit cards after they request cancellation. Some complainants report dissatisfaction with the company's policies on shipping or returning items. A few complainants allege product quality issues or difficulty obtaining warranty service.~~The company responds to most complaints by offering apologies for inconvenience refunding customers or making corrections to accounts. In other cases the company issues call tags accepts returns ships orders or sends replacement parts or units. In a few cases refunds were denied because merchandise was not returned within 30 days in accordance with their money back guarantee. Some customers who did not receive full refunds disputed the company's response indicating their dissatisfaction.

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