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Borgata Poker/Casino complaints

820 Bear Tavern Road
Trenton, NJ 08628
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(877) 448-5833

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Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Borgata Poker/Casino closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Borgata Poker/Casino

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RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint


Every time I play this site my screen jumps around and I never hit any bonuses. When it looks like I might get the matching bonus, the screen starts jumping, stopping and starting. Every time I let support know they tell me that I reached the New Jersey site so after 20 minutes each time they can't help me they give me a link to pabetmgm I'm not on that casino, I'm on borgoata. So, I seem to think I'm getting ripped off. And they also on the new jersey casino tell me the games are fair, a lie in a half. If the games were fair, then I would not be wasting my money right? Right, the games are so one sided it's not even fun. Aren't casinos supposed to be fun? Unreal, so now I list over 4000 and I'm very upset. Not one bonus not one. Please help me get my money back Resolution Sought Answer me and they don't. Listen I can lose I understand I'm taking a risk. But 4000 and not one bonus. I want what's fair and that is to get my money back so I can be done with the night mere and block myself from playing. They don't even know that I've been trying to get support. So un justified. Oh then they tell me I'm not even in the system something is definitely wrong here and it's not me. The only thing I'm guilty about is I keep playing.

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