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Borgata Poker/Casino complaints

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820 Bear Tavern Road
Trenton, NJ 08628 | Get Directions

(877) 448-5833

http://www.borgatasports.com

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Total Amount in Dispute:
$4,010.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Borgata Poker/Casino closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Borgata Poker/Casino

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2/26/2023

RESPONSE: Complaint was not answered Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

1/31/2023

Hi my name is Joseph long I deposited $10 on the Bogata sports app to bet on sports they will not except any of my birds or let me use the app because I live in Philadelphia and that New Jersey I told them then why would you not mention that you have to live in New Jersey and why would you accept Pennsylvania bets and Pennsylvania money they responded that the money was not refundable they cannot do anything so what am I screwed out of $10 this is kind a messed up I'm just starting school and have kids I don't have money to be putting out I have the receipts I have the confirmation number and transaction number all the information and documentation that you need to prove that these people will not give me my money back can you please help me and do something please to get my money back on a refund I gave them my PayPal account number and they will not refund the money this is ridiculous these casinos and sports best apps are scams Resolution Sought I would just like to have my $10 deposited back onto my PayPal account.

9/13/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

8/18/2021

Every time I play this site my screen jumps around and I never hit any bonuses. When it looks like I might get the matching bonus, the screen starts jumping, stopping and starting. Every time I let support know they tell me that I reached the New Jersey site so after 20 minutes each time they can't help me they give me a link to pabetmgm I'm not on that casino, I'm on borgoata. So, I seem to think I'm getting ripped off. And they also on the new jersey casino tell me the games are fair, a lie in a half. If the games were fair, then I would not be wasting my money right? Right, the games are so one sided it's not even fun. Aren't casinos supposed to be fun? Unreal, so now I list over 4000 and I'm very upset. Not one bonus not one. Please help me get my money back Resolution Sought Answer me and they don't. Listen I can lose I understand I'm taking a risk. But 4000 and not one bonus. I want what's fair and that is to get my money back so I can be done with the night mere and block myself from playing. They don't even know that I've been trying to get support. So un justified. Oh then they tell me I'm not even in the system something is definitely wrong here and it's not me. The only thing I'm guilty about is I keep playing.

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