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Branson's Nantucket LLC complaints

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90 Nautical Mile, Suite A
Branson, MO 65616 | Get Directions

(877) 365-8082

http://bransonsnantucket.com

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Total Amount in Dispute:
$24,533.00

Total Amount Settled:
$0.00

Complaint Experience

40%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

5 complaints against Branson's Nantucket LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

5 complaints against Branson's Nantucket LLC

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11/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $9,000.00 Amount Settled: $0.00

Customer Complaint

10/10/2023

I would like speak to someone who can can offer some kind of exit like a settlement or something INSTEAD of just threatening me with legal action and collections. Resolution Sought Cancelation Termination. Get rid of the timeshare. We don't want it. I need to get rid of it.

9/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

8/22/2022

I was notified that my ownership in Branson Nantucket RCI program has changed from RCI membership to Lifetime Destinations. I have called numerous times to find out where I pay my maintenance fees and have gotten no response from them. Resolution Sought Purchase back my timeshare ownership. My life has changed and I no longer want to own this timeshare. They have not kept me informed on how to pay my maintenance fees, so I wish to discontinue business with them.

Company Response

8/23/2022

Updated 9/6/22: Our company has been in contact with Ms. Pearcy on 11/06/2021 and updated her address per her request. Additionally, Ms. Pearcy sent an email to our Owner Care Department on 02/06/2022 about her POA's. Ms. Pearcy received a letter via USPS with the information she requested. If Ms. Pearcy would like additional information about our company's stance with RCI, she will need to contact our office directly. A voicemail was left for her to return my call today, September 6, 2022. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Please contact our Owner Care Department at 877-365-8082 for information regarding your ownership.

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