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Brook Mays Music Co

245 inquiries |
Musical Instruments Retail

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2200 South I H 35 Suite B4
Round Rock, TX 78681-8002 | Get Directions

(512) 388-3999

http://www.brookmays.com

Monday & Thursday: 10 AM-8 PM
Tuesday, Wednesday & Friday: 10 AM-6 PM
Saturday: 10 AM-4 PM

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/25/2014 Edwd Wg

Brook Mays Music Company try to steal my money

I ordered a reed from Brook Mays via AMAZON.COM and unfortunately was delivered via USPS damaged. After filing a damage report the people at Brook Mays refused to either replace or refund my damaged reed because I did not report the issue within 2 days of delivery because this written on the packaging in fine print. To me they were simply trying to steal my money. I tried with via email to convince them what they are doing was wrong and immoral. But all I got from them is: It is written on the packaging. The good news is since I had order it via AMAZON.COM and they were able to make them refund my money. Please carefully read the packaging if you were ever to do business with Brook Mays!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Brook Mays Music Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Brooks Mays Music Co is the oldest and largest family owned music store in Texas and believe in making music education more affordable.

Primary Contact:	Jim Gough (Manager)
Business Started:	8/19/1954
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

H & H Music 12

Websites: