Brothers Home Improvement, Inc. ratings, reviews and complaints - Window Contractor

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Brothers Home Improvement, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Brothers Home Improvement, Inc. is widely recognized throughout the industry for exceptional quality windows and doors, technical expertise and outstanding customer service.

Primary Contact:	Michael Cavanna (Officer)
Business Started:	9/12/1994
Social:

About Brothers Home Improvement, Inc.

Brothers Home Improvement, Inc. was founded in 1994 by brothers Gene and Ralph. The company combined Gene’s business know-how with Ralph’s years of experience in the window industry. Gene and Ralph built Brothers Home Improvement to extend the life and value of homes in the West Coast, and to help homeowners save on their energy bills.
Brothers Gene and Ralph brought the expertise of their seven other brothers and sisters into the company. This helped ensure that, during each and every phase of growth, the family’s values remained an integral part of all facets of the business. What makes Brothers truly unique is that every single one of the nine brothers and sisters owns and passionately runs the business. As a result, Brothers is widely recognized throughout the industry as an exceptional window company, with over 40,000 satisfied customers in California and Northern Nevada!

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Licensing

California State Contractors License Board

Verified License

License Number: 699009
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Gene Cavanna (CEO/President)

Rafael Cavanna (RMO)

Other Categories:

Doors Retail