217 inquiries | Moving and Storage Companies
(646) 873-6676
http://www.budgetvanlines.com
Contact Us: (800) 611-6001Mon. - Sat: 6 am - 8 pm PTSun: 8 am - 4 pm PT
Company Rating
AAA
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Complaint Experience
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Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complaints allege failure to honor moving quotes failure to notify customers that their move will be subcontracted out to another carrier damage and loss claims delivery issues and failure to assist in resolving disputes. ~~The company generally responds to complaints by referring customers to the carrier who conducted the moving services claiming they simply acted as a broker and have no responsibility for what took place during the move. In some cases the company addressed claims of failing to honor estimates and quotes by claiming the customer did not provide the correct inventory and had more items than quoted.
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Company Info
Budget Van Lines, Inc. provides moving and storage services, including: household moves and corporate relocation services.
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Licensing
Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867. For businesses outside of California, please check with the agency that regulates this industry.For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist
BCA has no information regarding government actions at this time.
We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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