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Butterfly Lady, LLC

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PO Box 970137
Coconut Creek, FL 33097 | Get Directions

(919) 238-9799

http://butterfly-lady.com/butt...

Company Rating

AAA

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Customer Reviews

based on 6 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/16/2017 Joan H.

Do NOT Buy! Horrible Experience

We purchased 6 kits of caterpillars for the Pre-school that I work at in March with a delivery for May 1-5. We had not received them by May 11 so we searched all over for a contact for them but no number was anywhere! I did finally get in touch with someone via FB to find out the status to see if they had already shipped. They said they would check into the order and within 10 minutes I received a tracking number. However, I was not given an option to tell them that we no longer wanted the order since it was 2 weeks late and the children would be out of school and not be able to enjoy the learning experience. When they arrived, almost half of the caterpillars were dead. When we told them we wanted a refund and would like to speak to them over the phone and return the product, they replied that they did not guarantee the delivery and when dealing with live cultures, delays can happen. Funny because we never received any contact from them regarding status, late shipping or shipping at all until I wrote to them. I would ORDER FROM SOMEONE ELSE!!! We will never order from them again. Save your time and money.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Butterfly Lady, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We sell Hard-to-Find Butterfly Host Plants and Nectar Plants and offer an Adopt a Monarch program.

Primary Contact:	Suzanne Tilton (Owner)
Business Started:	8/7/2008
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

P.O. Box 17 , Fellsmere, FL, 32948

P.O. Box 288, Lake Worth, FL, 33460

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