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Camino Real Family Mexican Restaurant

25 inquiries |
Full Service Restaurants

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928 Berryville Avenue
Winchester, VA 22601 | Get Directions

(540) 722-9560

http://www.caminorealwincheste...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/15/2018 Unhappy Customer

They over serve alcohol. People are falling over..getting very loud and fighting

This restaurant is on 928 Berryville Ave in Winchester VA. Its a Mexican restaurant I have been going to for years. First of all the new owners who have take over is a mom and daughter. Spanish ladies. Seemed very nice at first but I'm so disappointed. The old owner I miss him very much. I will not take my family there ever again. 4 different tines I have went there. They over serve alcohol. People are falling over..getting very loud and fighting. I once saw a girl she must have served 8 margaritas to..a Spanish male over 10 shots of tequila and these people are driving and are going to get killed or hurt someone else like my innocent family on the road. I once saw a guy almost get hit. A white guy is always serving too much. His name is Tomas Arroyo which I also just found out is a registered violent sex offender which is reason i wont go back. There's holes in ceiling. I saw roaches last time which did me in. I saw them every where and the cook makes food with bare hands. No gloves!!!! I'm so disgusted and outraged. The lady who owns the restaurant was sitting at bar not paying one bit of attention and was flirting with drunk men with her kids in there. Awful!!!!! Id like to see them fix up their establishment and fire the sex offender.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Camino Real Family Mexican Restaurant closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is full service restaurants.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

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Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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