Capital Claims Division ratings, reviews and complaints - Contest Arranging and Judging Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints on file allege the company fails to deliver prize money allegedly won. Instead of receiving prizes, respondents receive two or even three additional letters requesting more money to process the prize. The company responds to most complaints by offering to make refunds conditional upon return of the "commodity certificates" the complainants had unknowingly purchased. One complaint remains unanswered. Most complainants seemed unaware the money they had sent was actually part of a sales transaction rather than a processing fee.

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Complaint Closing Statistics

0 complaints against Capital Claims Division closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing a sweepstakes offer.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Carefully evaluate any offer that promises a prize when fees are required. According to state and federal law, a company cannot require a consumer to send money for any reason as a condition of winning a prize. If you have won, there should be no strings attached. Keep in mind: if it sounds too good to be true, you should consider it is. Our experience with similar offers indicates those who send money either receive nothing or get cheap throw away gifts.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Office of Assessment

Division of Associated Market Systems Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

985 Kendall Drive Suite A PMB 117, San Bernardino, CA, 92407

4450 California Avenue, Bakersfield, CA, 93309

Reputation Report

Capital Claims Division

Complaints and Resolutions

Other Information