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Capital One Credit

  757 inquiries |
Secured Credit Card Companies

PO Box 85699
Richmond, VA 23285-5699
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(800) 955-7070

Contact us at (800) 955-7070 for hours

Company Rating


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Customer Reviews

based on 4 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

162 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/13/2020

I had a scam person call me from capital one financial claiming I was approved for a loan.

I had a scam person call me from capital one financial claiming I was approved for a loan. He then asked me for my social and my online banking app login info, said it was just too verify. Then he calls back 3 hrs later saying my loan i was approved for which was 5000 but i only wanted 1500 would be in my account after midnight on 04/11/2020 i waited nothing there so called him back this morning and asked what the problem was n he hung up. He told me his name was roy maxwell n gave me this number 614 344 1992 ext 187 ends up being Google voice phone. So beware and don't give him info I've reported him too my bank n made a report. I don't know why he chose me but its the 3 rd time I've been scammed in 2 wks. Look into this.

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

162 complaints against Capital One Credit closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
7 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
154 Unanswered

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Other Information

Company Info

Capital One is a diversified bank that offers products and services to individuals, small businesses and commercial clients. They use technology, innovation and interaction to provide consumers with products and services to meet their needs.

Primary Contact: Laura Farley (Compliance Manager)
Business Started: 1/1/1922

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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