Complaints for Capitol Tax Associates, Inc. in El Segundo, CA

1960 East Grand Avenue Suite 410
El Segundo, CA 90245 | Get Directions

(310) 792-0500

http://www.capitoltaxinc.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Some complainants allege that the company did not properly handle their cases with the Internal Revenue Service or they did not qualify for an Offer and Compromise. In other cases, customers complain of lack of communication, or that they did not receive proof of services rendered.

The company responds to complaints by indicating they would continue to provide service, send information to the complainant regarding their cases, or stated that settlements had been reached. In other cases, the company explained that they could not complete the Offer and Compromise because clients failed to file tax returns, or they failed to disclose information which later made it impossible to receive an Offer in Compromise.

Complaint Closing Statistics

0 complaints against Capitol Tax Associates, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Capitol Tax Associates, Inc. complaints