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303 Twin Dolphin Drive
Redwood City, CA 94065
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Total Amount in Dispute:

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Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

2 complaints against Caramelitta closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

2 complaints against Caramelitta

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RESPONSE: Complaint was not answered Amount in Dispute: $78.00 Amount Settled: $0.00

Customer Complaint


I have ordered 2 items ( 2 separate orders) back in November 2020 and have tried contacting them ( they only have email option) and they claim my order is ready for shipment but when I try to track the shipment it states that USPS is waiting on the item. This is dated 12/06/2020. I tried to reach out to them with this information but yet no response at all. The order #'s are 643394 and 643189. Sincerely, Resolution Sought Give me a refund or the items.

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RESPONSE: Complaint was not answered Amount in Dispute: $79.98 Amount Settled: $0.00

Customer Complaint


This is an online ladies wear company. They advertise on Facebook. I made my purchase online on June 28. I still have not received my purchase It has been 35 BUSINESS days since. I have repeatedly asked them to explain where my purchase is. They have only replied only with stock replies saying they are a small company & will get back to me shortly. They have also sent me a fake usps number. They have also sent me a fake shipment history showing my product leaving Beijing. None of this is legitimate & I have no way of confirming the legitimacy of this company. I have since looked into the reviews & it indeed looks like a scam with people not receiving their product of it being months late. I have asked them repeatedly to cancel my order & refund my money. Resolution Sought Cancel my order & refund my money.

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