Find a reputable business?

Complaints and Resolutions

Cardholder Services complaints

Read Complaints File Complaint View Full Report

PO Box 551617
Jacksonville, FL 32255 | Get Directions

(877) 669-9815

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$6,759.00

Total Amount Settled:
$62.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

23 complaints against Cardholder Services closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
22	Unanswered

23 complaints against Cardholder Services

Sort by

3/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

2/23/2024

I received a VISA gift card from a friend on Sept 23 of 2023. I kept the card, but when I tried to use it in Dec, it did not work. I called the 888 number on the back of the card and they said it was inactivated because I didn't use it immediately. No where on the card (expires 4/32) did it say I had to use it quickly. I tried to retrieve it online, but that didn't work. On Jan 10, 2024 I sent them the information they required via USPS Certified mail. They received it on Jan 16. Included was a letter explaining the problem, a copy of my driver's license front and back as well as the copy of the card, front and back. After speaking with people on the phone number on the card, I was told that I would receive a new card if I sent in all that information. The people I spoke with were very hard to understand and each call I made, different answers were given to me. I consider this company fraudulent. There is no reason they did not either send a new card or activate my original one. They were able to tell me where I tried to use the card initially and for how much. They had all the info on the card, but could not help in activating it. I tried then to fax the info they wanted and the number they gave me did not work. Guess this is the way they make money. Totally been scammed. Resolution Sought Send me a new card for $50.00.

3/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $313.90 Amount Settled: $0.00

Customer Complaint

2/8/2024

I've called them 9 times, faxed copies, certified mail copies (1 888 8539539 and they do NOT answer or respond. This was a gift, but a very negative situation for me. Resolution Sought Give me a refund for the money I spent for the gift cards.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile