Complaints for Carpet Wagon Glendale, Inc. in Glendale, CA

3614 San Fernando Road
Glendale, CA 91204 | Get Directions

(888) 452-6462

http://www.carpetwagon.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege that they experienced installation issues or delays in job completiion In a few cases customers complained that the company missed appointments or did not respond to their concerns as they would have expected. ~~The company responds to most complaints by offering to make necessary repairs providing credits towards future purchases or issuing refunds. They explain that delays with installations are sometimes caused by backorders on materials.

Complaint Closing Statistics

0 complaints against Carpet Wagon Glendale, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Carpet Wagon Glendale, Inc. complaints