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Cathouse Antique Beds

277 inquiries |
Furniture Retail

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30765 Pacific Coast Highway, #167
Malibu, CA 90265 | Get Directions

http://www.cathousebeds.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/1/2017 James R.

They took our money refused to provide the bed, ignored the court order and continue to refuse to pay us back our money

Paid Craig Spencer $4100 to make us an iron bed. After 3 months we kept ttying to reach them. After 6 is was clear they'd taken our money and simply had no intention of providing the bed. After another 4 months we had to sue just to get him to come to court. He did not. That was 2008. We won an award from the court over a decade ago, just to get our money back after they refused to provide the product. Each year we chase them to comply with the court demand, but every time they just ignore it. Trying all routes to get paid back, just want our money back. Buyers beware.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Cathouse Antique Beds closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Cathouse Antique Beds; Preserves, restoration and sale of original American antique iron beds from the early to mid 1800's. Currently they have the largest selection of antique iron beds in the country.

Primary Contact:	Craig Spencer (Owner)
Business Started:	11/1/1994
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Cathouse Ironbeds

Cathousebeds.com

Cathouse Beds

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Antique Shops

Furniture Frames Manufacturer

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