Find a reputable business?

Complaints and Resolutions

Central Business Systems complaints

Read Complaints File Complaint View Full Report

15500 Ewrin Street, Suite 2002
Van Nuys, CA 91411 | Get Directions

(818) 782-7900

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$30,953.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misleading and deceptive solicitation practices including misrepresenting their relationship with the business misleading complainants to believe they are ordering from their regular suppllier. Other complainants allege they receive unauthorized merchandise product prices are grossly overinflated or failure to remove the complainants information and stop soliciting them.~~The company responds to complaints by issuing RMA numbers for merchandise pick-ups cancelling accounts clearing invoices and placing complainants on their do not call list.

Complaint Closing Statistics

4 complaints against Central Business Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

4 complaints against Central Business Systems

Sort by

10/24/2023

RESPONSE: Making a partial refund Amount in Dispute: $21,052.48 Amount Settled: $0.00

Customer Complaint

9/29/2023

Absolute scam! Through Cold calling sent multiple packs of stationery at unbelievably scandalous prices over a couple of months and wouldn't accept back Resolution Sought All goods to be collected and returned for a full refund!!!

Company Response

10/10/2023

Central Business Systems, Inc. company’s policy is as follows: orders are placed, verified, shipped, received and billed accordingly. There are no orders processed without verification from the purchasing agent. All terms and pricing are negotiated before the order is placed and then is verified with the purchasing agent before the order is shipped and invoiced. We have contacted the customer and issued a partial return.

Customer Rebuttal

10/11/2023

A company investigation is taking place and the employee you dealt with has had her employment terminated, due to the scam you inflicted upon her!!. If she was advised in writing on cost and volume of the orders you delivered, and she accepted these, please provide me with full written proof, as was apparently all done by cold calling on the telephone. The partial return is minuscule and not sufficient, and would request a refund and return of at least half of the remaining stock, as is in no way of any use whatsoever to this company and would never need to bulk buy in this volume!!.

7/6/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,376.60 Amount Settled: $0.00

Customer Complaint

6/19/2023

Got 2 shipments of pens we did not order. Invoice 50676 & 50677, totaling $2376.60. Would like to return and will not be paying for these. Resolution Sought Issue credit on the invoices and let us know how to ship back and the company will pay shipping fees.

Company Response

6/22/2023

We have resolved this matter with the customer and they have agreed to remove this complaint.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile