Century Photo ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of serious complaint allegations relating to billing shipping and refund issues. Customers complain the company charges their credit or debit card but fails to ship ordered merchandise. Complainants report when they contact the company to inquire on the status of their order they are repeatedly told the items are on back order or that a refund is in process. Complainants report they receive neither a refund nor their ordered products. Some complainants allege they have been trying to obtain their pre-paid orders or a refund for as long as a year with no success. Many customers claim they are unable to reach a live person at the company or if they do they are repeatedly stalled with promises of deliveries or refunds which never materialize. ~~The company responded to a few complaints by issuing refunds or in some cases complainants have advised the BBB they finally received a refund. ~

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Complaint Closing Statistics

0 complaints against Century Photo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Century Photo provides the sale of various photos products.

Primary Contact:	Customer Service
Business Started:	2/12/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers a variety of photography and framing supplies which are sold via an on line catalog accessed by a link on their website and shipped by mail.~~The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle. ~~Merchants who violate the Rule can be sued by the FTC for injunctive relief monetary civil penalties of up to $11 000 per violation (any time during the five years preceding the filing of the complaint) and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.~~

Other Considerations

On June 10 2011 we contacted this company by phone concerning the growing pattern of complaints alleging mail order issues. The company acknowledged they are aware of the problems and claim the problems were the result of vendor disputes. The company advised the BBB that they have now located new vendors and merchandise to fill the back ordered orders and will be either shipping orders or refunding all customers.

Industry Resources

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Additional Info

DBAs:

Century Business Solutions

NCD Acquisition Inc.

Light Impressions

Century Brand

New Century Direct

Websites:

http://www.centurybusinesssolutions.com

Contacts:

Gabe Bristol (President)

Larry Proctor

Sarah McCheyne

Taylor Clark (Customer Service)

Addresses:

10425 Slusher Drive, Santa Fe Springs, CA, 90670

P.O. Box 2100, Santa Fe Springs, CA, 90670

Reputation Report

Century Photo

Complaints and Resolutions

Other Information