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Charter Spectrum

  2,298 inquiries |
Cable Television and Satellite Services

2 Digital Place, 4th Floor ATTN: Escalations
Simpsonville, SC 29681
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(888) 892-2253

Online 24/7 Or Call for Customer Support Hours

Company Rating


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Customer Reviews

based on 21 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

634 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/1/2020

The cost for fast Internet shouldn't be so expensive

Due to coronavirus people are not working. Spectrum is an Internet company that promised they were going to help the people that needed to work from home and children that needed to learn from home a better Internet service at lower cost. That has been false advertising. On the contrary they have less options for people and the cost is higher. I would like the company to offer more options. The cost for fast Internet shouldn't be so expensive and if they are charging a lot they should have technicians do the connection and not the people

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

634 complaints against Charter Spectrum closed in last 3 years.
Complaints Type of response
58 Making a full refund, as the consumer requested
4 Making a partial refund
368 Agreed to make an adjustment
53 Refusing to make an adjustment
120 Refuse to adjust, relying on terms of agreement
31 Unanswered

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Other Information

Company Info

At Time Warner Cable, our job is connecting people and businesses with information, entertainment and each other, so they can enjoy their TV and online worlds better.

Primary Contact: Corporate Escalations
Business Started: 1/1/1980

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info


Charter Communications - Corporate Escalations
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Bright House-Spectrum
Charter Communications, Inc.



Ro A Raines (Corporate Escalations)
Thomas Tomkins (Vice President of Operations)
Peter Arredondo
Shane Carlson (Correspondence Coordinator)
Neil Smit (President & CEO)

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