Charter Communications - Corporate Escalations

This company's business is providing cable TV services throughout the community.

1,535 inquiries

Company Rating

The rating assigned to a business is determined by our composite score of such factors as its type of business…

Full Rating Explanation
B

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Complaint Closing Statistics

Responses to complaints over the last 3 years:

No. Complaints Type of Response
54Making a full refund, as the consumer requested
5Making a partial refund
269Agreed to make an adjustment
29Refusing to make an adjustment
97Refuse to adjust, relying on terms of agreement
27Unanswered
0Unassigned

Total: 481 complaints

Complaint Experience

88%

Complaint Resolution Index (CRI)

CRI Explanantion
BCA's Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

View summaries of the complaint descriptions, responses and text of the complaints.

Comments and Analysis

BCA's Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Government Actions

BCA has no information regarding government actions at this time.

Advertising Reviews

BCA has no information regarding advertising review at this time.