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Reputation Report

Charter Communications, Inc.

  579 inquiries |
Cable Television and Satellite Services

2 Digital Place Attn: Escalations
Simpsonville, SC 29681
| Get Directions

(314) 965-0555

http://www.charter.com

Contact us for our business hours: (888) 438-2427

Company Rating

F

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Customer Reviews

based on 2 reviews.

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Complaint Experience

88%

Complaint Resolution Index (CRI)

117 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/27/2019

Resolved

They honored the form verbiage that meant a lot to me

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Complaints and Resolutions

Total Amount in Dispute:
$16,507.00

Total Amount Settled:
$14,807.00

Complaint Experience

88%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

117 complaints against Charter Communications, Inc. closed in last 3 years.
Complaints Type of response
11 Making a full refund, as the consumer requested
0 Making a partial refund
68 Agreed to make an adjustment
8 Refusing to make an adjustment
21 Refuse to adjust, relying on terms of agreement
9 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

We are a Fortune 500 company and the fourth-largest cable operator in the USA. We provide advanced video, high-speed internet, and telephone services to residential and business customers.

Primary Contact: Regina Day (Director-Corporate Escalations)
Business Started: 1/1/1984
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Booth American
Hi Desert Cablevision
High Desert Cablevision
Charter System
Charter Spectrum

Websites:
There are no additional web sites.

Contacts:

Beth Gonzalez (Contact)
Thomas Tomkins (Vice President of Operations)
Peter Arredondo
Shane Carlson (Correspondence Coordinator)
Dohjahli Mendez (Correspondence Coordinator)

Other Categories:

Addresses: