Complaints for Christopher Persaud Attorney at Law in San Bernardino, CA

255 North D Street Suite 301
San Bernardino, CA 92404 | Get Directions

(909) 945-9559

http://www.legalmodificationfi...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts failure to honor their money back guarantee and inability to obtain refunds when the company fails to provide modifications. Other customers complain that their financial hardships escalate due to months of waiting in expectation of loan modifications that do not materialize. Some report losing their homes due to excessive waiting periods for services to be provided. Other clients complain that lenders refuse their modifications however the company repeatedly re-submits requests in lieu of issuing refunds as agreed. Most recent complainants report the company is no longer operating from addresses or phone numbers provided and they have been unable to reach anyone by phone or email.~~The company responds to some complaints by disputing that services were not provided or that the company failed to contact clients on the status of their cases. In some cases the company did agree to a refund or partial refund however some complainants contend the company failed to issue the refund as agreed. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Christopher Persaud Attorney at Law closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Christopher Persaud Attorney at Law complaints