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Closet World, Inc.

Member | 783 inquiries |
Cabinet Contractors

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3860 Capital Avenue
Whittier, CA 90601-1733 | Get Directions

(800) 576-7717

http://www.closetworld.com

Call for Hours.

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

88%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

16 complaints closed in last 3 years.

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Membership Information

Proud member since 12/28/1994
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 8/4/2020 matt r.

JOKE OF A COMPANY

Horrible customer service, pushy sales people and shady tactics. For whatever reason I thought this was a big, professional company. That is FAR from the truth. They send out 'sales' people to give you a quote and design, the entire process is confusing from the start and you aren't very clear what your closet will end up looking like. They further push while you are in your house to make a commitment that you don't really want to do. Then they allow you "3 days to cancel" after you put in a deposit. I called in within these 3 days and cancelled my project, because I was still unsure of the colors and designs I wanted to put in. Well, conveniently they never cancelled my project. I was contacted about an install date and let them know that I had cancelled. Then a manager contacted me and told me the same nonsense, which I once again simply explained the PROJECT WAS CANCELLED. He said he would look into it, but days later and he never contacted back. I ended up having to dispute their charges with my credit card company. WHAT A WASTE OF TIME. Go elsewhere, this company needs to shut down.

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Complaints and Resolutions

Total Amount in Dispute:
$63,596.00

Total Amount Settled:
$10,074.00

Complaint Experience

88%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

16 complaints against Closet World, Inc. closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
9	Agreed to make an adjustment
1	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Closet World is a complete home organizing service. We offer custom cabinets, bedroom closets, cabinets, home offices and closets.

Primary Contact:	Gerard A. Thompson (Officer)
Business Started:	1/1/1990
Social:

About Closet World, Inc.

Closet World believes that in order to achieve complete home organization, our units must be more than just functional. That's why our designs fully complement your home décor and style, allowing you to easily move about your home and simplify everyday activities.

Interested in Closet World, Inc.?
Contact them directly!

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Licensing

California State Contractors License Board

Verified License

License Number: 631369
Status: Active

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Home Closets, Inc.

Closets By Design Inc.

CBD Las Vegas, LLC

Closet World

Closet Dimensions, Inc.

Websites: