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Cloud Imperium Games, LLC complaints

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12322 Exposition Blvd
Los Angeles, CA 90064 | Get Directions

http://cloudimperiumgames.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cloud Imperium Games, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cloud Imperium Games, LLC

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11/7/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/12/2021

My game play has been hijacked by the German server staff for some time. I am Mekon in game and nightrider is aware and has refused to help being, the Concierge contact. He has a lot of info. Probably the most prominent (embarrassing) time was, after logging-on being transported to Roseville instead of the station I was operating from. On leaving the room they had spawned me in I found a lot (crowd) of player characters who had turned up for an event. These people were staff members as it was not possible for players like myself to transport me arrive as these characters had. Many were were approaching and looking into my face. I made it to the lift and noticed a black blur enter behind me. Started the lift, turned around and found the character soxy fox laying on the floor. She ran off when the lift. Outside there were more and characters approaching and looking into my face. A few were persistent and had to impede me from leaving. I checked my front view and found that my chaps face was animated in a grotesque manner. This is one example but with so many of your personnel around, I cannot believe that CIG doesn't know about it. Yet Mr nightrider doesn't, it seems. There have been many other times where they have transported to other places and attacked and others like blocking from leaving a lift, stealing my ship, impeding progress..........and on. One of their number even said it was all a misunderstanding but I believe Me nightrider has delet Resolution Sought An apology would have sufficed and a statement that they would stop. This was not granted so I have melted my ships and cancelled my subscription and concluded that, as your staff have prevented my game play, I want my money back. Further, please close my account.

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