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224 North Jones Blvd
Las Vegas , NV 89107
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(702) 885-1111

http://clubk9lasvegas.com

Please contact (702) 885-1111 business hours and appointments.

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Total Amount in Dispute:
$2,800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Club K9 closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
1 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Club K9

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9/6/2020

RESPONSE: Refusing to make an adjustment Amount in Dispute: $2,800.00 Amount Settled: $0.00

Customer Complaint

8/14/2020

Today I arrived at club k9 for a weekly training with my dog and found a wound he scratched open uncovered. After seeing him for the first visit I found this open spot and asked if we could keep it covered. The following visit they wrapped it for me after I requested it and they yet again promised it would be covered. Today when I arrived it was much larger and there is a second smaller spot. I spoke to the owner sherry who laughed in my face and said I'm a liar he came with it. If anyone knows Ruger you know this is not true. I told her this is an open wound and she said "I don't know why he didn't go to the vet" to which I replied why wasn't I notified. I told her it's an open wound and I am a nurse if a person arrived with this I would chart it as an open wound. She then laughed in my face and said "you're truly a nurse I wouldn't ever go to your hospital". She also told me I'd she saw this injury on her dog "I wouldn't bat an eye". To know I left my dog in their care for 3 weeks breaks my heart. Resolution Sought Refund me and treat the animals In their care better

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Company Response

8/24/2020

Our company attorney has filed a suit against this client and we will resolve this in a legal court setting.

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