Colleagues in Law LC ratings, reviews and complaints - Loan Modifications Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least most cases, the complaint allegations are very serious. Complainants typically allege failure to fulfill services, misrepresentation of their foreclosure relief services, inability to reach a representative with the company after paying fees upfront, and difficulty obtaining refunds. Other complainants allege deceptive advertising tactics.

The company generally responds to complaints by denying allegations and refusing refund requests based on their claim to have provided services as agreed upon. The company commonly refers to their agreement and states they are hired to provide investigations of misconduct and errors made by the consumer's lender or loan servicer and to file complaints on their behalf in an effort to obtain modifications of loan terms. In a couple of cases, refunds have been issued.

The company also responds to complaints by refusing to provide refunds or denying assistance to customers, claiming the company is no longer in business.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Colleagues in Law LC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Colleagues in Law offers, for an advanced fee, to delay foreclosures, fight evictions, provide loan modifications and negotiate with banks to settle a loan

Primary Contact:	Devin Benter (Owner)
Business Started:	2/27/2012
Social:

Interested in Colleagues in Law LC?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The FTC MARS Rule makes it illegal for a company offering mortgage assistance relief services to collect any fees at all until it provides a written offer for a loan modification or other relief from your lender and you accept the offer. They must also provide documentation from your lender showing the changes to your loan if you decide to accept the lenders offer and clearly tell you the total fee they will charge for their services. It is illegal to divide fees or services into components for the purpose of avoiding this law. Under the same rule attorneys who offer mortgage relief services can require an advanced fee ONLY if they: are licensed to practice law in the state where you live or where your house is located; they're providing you with real legal services and providing mortgage assistance relief services as part of the practice of law; they're complying with state ethics requirements for attorneys; AND they place the money in a client trust account withdraw fees only as they complete actual legal services and notify you of each withdrawal. Under this same rule attorneys cannot misrepresent any material aspect of their legal services including the likelihood they'll get a favorable result and attorneys cannot engage in a widespread telemarketing operation staffed by non-attorneys.

Other Considerations

Check out BCA's: "Kim's Catch: Collegues in Law."

As of our last verification date the following websites for this company have been deactivated and are parked on GoDaddy.com: www.colleaguesinlaw.net, www.colleaguesinlaw.org and www.colleaguesinlaw.com.

The primary phone numbers for this business have either been disconnected or go directly to general voicemails with no identifying person or company name that state to leave a message and someone will call back.

If you have done business with Colleagues In Law and would like to file a complaint you can do so here: http://www.businessconsumeralliance.org/filecomplaint.aspx?ID=100124491

We suggest you also file complaints with the Federal Trade Commission at www.ftccomplaintassistant.gov or by calling (202) 326-2222 and contacting the Attorney General in your state. You can also notify the regulatory agencies in your area that license and regulate attorneys and real estate professionals.