341 inquiries | Coin Dealers and Supplies
(213) 702-0163
http://www.collectorsinternet....
Company Rating
AAA
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Some complainants allege misrepresentations are used by salespersons concerning the liquidity, grade, condition, or actual value of coins. Others complain they receive incomplete shipments or receive nothing at all. In most of these cases, the missing coins are paid for in advance or are invoiced to the buyer, as if actually included in the shipment. Several customers report difficulty contacting the company and obtaining refunds or exchanges on returned merchandise. The company has no published phone number and fails to respond to e-mail inquiries. The company responds to some complaints by issuing credits or refunds as requested, but generally does not elaborate or provide settlement details. In other cases, the company maintains their position that missing coins were shipped or that their records show no receipt of payment. Some complainants are not satisfied with explanations provided and volunteer to provide payment records or delivery confirmations as requested.
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Company Info
This company's business is selling collectable coins through the Internet.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
Buying rare coins can be risky because of the absence of consumer protection standards. Coin investments carry no guarantee of a profit, do not pay interest or dividends, generally must be held onto for several years, and do not appreciate rapidly. Liquidity may also be an issue to consider. If necessary to liquidate your investment, how easy would it be to find a buyer? Before making a buying decision, be cautious of unsolicited phone calls using high pressure tactics. Dishonest promotors count on victims being gullible to puffery, or false claims. Some commonly used tactics are false grading claims, false certifications, false value, or value appreciation claims. Some dealers actually sell imitations that are not coins at all. Have an independent source verify grading and pricing. Remember, grading is the opinion of the appraiser and involves some degree of subjectivity. Age and rarity may be decisive factors in determining values, but the ultimate value is determined by the price a collector is willing to pay. Do comparitive shopping and research. If purchasing from a dealer or broker, find out if your contract has buy-back provisions in the event you need to liquidate. Ask about refund and exchange policies. Verify the authenticity of your delivered coins and get any representations or promises concerning projected resale values in writing.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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