Complaints for Collectors Internet in Los Angeles, CA

7510 Sunset Blvd. Suite 183
Los Angeles, CA 90046 | Get Directions

(213) 702-0163

http://www.collectorsinternet....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege misrepresentations are used by salespersons concerning the liquidity, grade, condition, or actual value of coins. Others complain they receive incomplete shipments or receive nothing at all. In most of these cases, the missing coins are paid for in advance or are invoiced to the buyer, as if actually included in the shipment. Several customers report difficulty contacting the company and obtaining refunds or exchanges on returned merchandise. The company has no published phone number and fails to respond to e-mail inquiries.

The company responds to some complaints by issuing credits or refunds as requested, but generally does not elaborate or provide settlement details. In other cases, the company maintains their position that missing coins were shipped or that their records show no receipt of payment. Some complainants are not satisfied with explanations provided and volunteer to provide payment records or delivery confirmations as requested.

Complaint Closing Statistics

0 complaints against Collectors Internet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Collectors Internet complaints