Complaints for Computer Learning Centers Anaheim in Anaheim, CA

222 South Harbor Boulevard
Anaheim, CA 92805 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complaints allege misleading information was provided regarding required courses, textbooks and actual class materials covered. Specifically, students claim they were given incorrect information on classes required for a degree, different textbooks had to be purchased at the middle of the semester, or relevant subjects were not taught as expected. One complaint alleges the computer labs did not function, and an instructor was not present for the final exam. Another student alleges an inaccurate balance of the tuition was provided, which resulted in unexpected fees. The company generally responded by referring the complaint to their corporate office for review, issuing a refund, or stating no adjustments will be made.

Complaint Closing Statistics

0 complaints against Computer Learning Centers Anaheim closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Computer Learning Centers Anaheim complaints