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Continental Warranty complaints

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501 Silverside Road
Wilmington, DE 19809 | Get Directions

(800) 265-9136

http://www.continentalwarranty...

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Total Amount in Dispute:
$1,660.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Continental Warranty closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Continental Warranty

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3/10/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,660.00 Amount Settled: $0.00

Customer Complaint

2/10/2022

On 2/3/2022 I took my 2016 C300 Mercedes to Sugarland Mercedes dealership for a noise in my right front tire. The Diagnostic Identified a bad tie rod arm that with repair and realignment would cost $1660.00 the service advisor contacted Continental warranty for approve for service. The warranty won't allow th dealership to fix my vehicle without using their parts. So dealership would not repair the issue without their parts to cover labor and warranty. On 2/8/2022 we contacted the warranty company . They refuse to help us resolve the problem or reimburse us for the Diagnostic charge of $175. The warranty service won't provide any service to our vehicle unless we take our vehicle to a Mechanic that will allow them to put their Authorize parts. During the purchase of this warranty we was lead to believe the warranty we purchase was a bumper to bumper warranty and would cover everything on our vehicle. But, continental has been nothing but rude and uncooperative. I have dealt with several warranty companies in the past and all accept this one has made our service with them pleasant. Continental is the worst warranty company I've ever been associated with and I will never suggest the service to anyone. This is the second time continental refuse to assist us regarding their warranty. Resolution Sought Fix my vehicle by the dealer ship of our choice and allow them to use their quality parts that we trust and warranted and pay previous Diagnostic charge of $175.00.

Company Response

2/25/2022

could you please give us the customers information, or vin number to review the issue? thank you!

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