Continental Warranty ratings, reviews and complaints - Extended Supplemental Warranty Programs

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege difficulty obtaining refunds after canceling warranties in a timely manner or dissatisfaction with receiving a direct mail solicitation. Mailers prompt customers to call a toll free number which results in an auto warranty sales presentation. Others allege inadequate disclosure of coverage by salespeople at the time of purchase; the scope of coverage extends beyond components actually covered or difficulty submitting claims.~~The company responds by issuing refunds and canceling warranties. They address solicitation complaints by offering information about how to contact the Direct Marketing Association for removal from mailing lists nationwide and by removing consumers from their mailing lists. The company responds to claim complaints by giving explanations that include detailed lists of parts covered and not covered or by paying the claim.

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Complaint Closing Statistics

0 complaints against Continental Warranty closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is offering extended warranties for both new and used cars. Warranties claims are adminstered by Royal Administration in Norwell, Massachusetts.

Primary Contact:	Misty Jackson (Director of Operations)
Business Started:	1/1/1988
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We routinely advise you read and understand all aspects of coverage terms and conditions before making a buying decision. If solicitied by phone your cancellation period should not commence until you have received and reviewed your policy. In California service contracts must be backed by an insurance company. You should have 60 days to cancel on a new vehicle and 30 days on a used vehicle contract without penalty if no claims have been submitted or processed. The company has up to 60 days to send a copy of your policy. This could extend your cancellation period up to 120 days. Past the 60/30 day period you may cancel at any time and receive a pro-rated refund for unused coverage time. California Law requires the company to issue refunds within 30 days of receipt of cancellation requests. The customer is entitled to interest on the refund amount at 10% per annum for each additional 30 days or fraction thereof. The law pertaining to service contracts vary from state to state. Verify with your local authorities which laws pertain to your state.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

M C G Enterprises, Inc.

M C G Marketing

Websites:

Contacts:

Bill McIntyre (Owner)

Addresses:

4640 Lankershim Blvd, North Hollywood , CA, 91602

10850 Riverside Drive 6th Floor, North Hollywood, CA, 91602

Reputation Report

Continental Warranty

Complaints and Resolutions

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