Core IT Resolve complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

We have received a significant number of complaints against this company. In at least some cases the complaint allegations are very serious.

Complainants typically allege misrepresentation and deceptive business practices. Typically complainants allege representatives mislead consumers into paying for services and software that is claimed to fix problems with their computer. In many cases complainants allege the company fails to provide adequate services does not fix problems provides fraudulent diagnoses of problems and uses deceptive ad practices to entice consumers into paying for services. Additionally complainants allege difficulty determining if their security has been compromised by allowing the business to have remote access to their devices. In some cases consumers allege technicians cause additional problems to their computer and use high pressure sales tactics to up-sell additional products or services. Most complainants request full refunds.

The company responds to complaints by issuing partial or full refunds. In general the company fails to address the specific allegations of the complaints or security concerns raised by complainants. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics