Complaints for CT Screening International, LLC in Encino, CA

16260 Ventura Blvd Suite 140
Encino, CA 91436 | Get Directions

http://www.ctscreening.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege CT scan results are not received as promised, the company does not contact clients to explain the results as promised, and difficulty contacting the company for scheduling or interpretation services. Others allege refunds are not issued or services are not performed. The company responded to one complaint by stating the customer's credit card company will cover the loss so she will not have to pay anything. The company went on to say the customer was a chronic complainer and a crybaby. Many complaints remain unanswered. One complaint is still pending.

Complaint Closing Statistics

0 complaints against CT Screening International, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

CT Screening International, LLC complaints