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CVS Pharmacy

303 inquiries |
Pharmacies and Drug Stores

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2351 US-70
Swannanoa, NC 28778 | Get Directions

(828) 686-7111

http://www.cvs.com

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/14/2021 Jo Anne L.

CVS Swannanoa NC Is Anti-Vaccine

Went there to get Covid booster, 2:00 p.m. on a Wednesday. Pharmacist said no, I must go home, make online appointment and there were none available for several hours.There was NO ONE in the pharmacy waiting, getting a shot, getting a prescription nor anything. I pointed out that no one was there and she rudely said "Well they just aren't here YET. You caught us in a lull". However she and the other pharmacist on duty would not give me the booster shot. I went down the road and got one at the supermarket pharmacy with no waiting, no appointment, and they were friendly. It took 10 minutes not counting the 15 minute wait afterwards. Someone who was anxious about the Covid vaccine and had this poor experience at CVS in Swannanoa NC, might have decided not to get the shot at all.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against CVS Pharmacy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is pharmacies and drug stores.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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