Cybernet Ventures-Adult Check ratings, reviews and complaints - Information Search Retrieval Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege billing disputes in the form of unauthorized charges to credit or debit cards. Some customers complain of duplicate charges, charges for automatic membership renewal without their concent, and failure to honor cancellation requests. Some allege after cancelling the membership they continue to be billed. Others alleged they never ordered the service and had no idea how the company had obtained thier credit card numbers. The company responds to complaints by issuing refunds, cancelling memberships, ceasing all future billings, blocking credit cards so no furter charges occur, and explaining their cancellation policy. In some cases, the company requested additional information to locate the customer in their database or explained that membership automatically renews unless cancelled. Some customers claim the company failed to issue a credit after stating a credit was issued.

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Complaint Closing Statistics

0 complaints against Cybernet Ventures-Adult Check closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing an adult verification system, which gives members access to participating adult sites.

Primary Contact:	L. Alsarraf (Owner)
Business Started:	1/1/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

The Adult Check System

Netmore Internet, Inc.

Websites:
There are no additional web sites.

Contacts:

Varton Sarkisov (Owner)

Monica Gillon (Training Coordinator)

Long Bui (Associate General Counsel)

Charles Rebis (Director of Operations)

Dennis Benson (CFO)

Addresses:

13704 Saticoy, Panorama City, CA, 91316

Reputation Report

Cybernet Ventures-Adult Check

Complaints and Resolutions

Other Information