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730 Baldwin Park Blvd
City Of Industry, CA 91746
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(800) 707-0393

http://www.cyberpowerpc.com

Monday - Friday 6:00am - 8:00pm (PST)
Saturday 9:30am - 3:00pm (PST)

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege the company sells defective merchandise and fails to provide warranty service as agreed. Some complainants allege they receive merchandise which is inoperable or defective at the time of delivery. In other cases customers complain they return defective components two or three times for the same repair or repaired items are retuned without the repairs performed or in the same condition as when they were sent in for repair. Complainants are generally dissatisfied with the level of customer service provided claiming they are unable to reach company personnel by phone and e-mails are not responded to. Some complainants who request refunds on defective products are dissatisfied with the company's policy of deducting S & H charges from the refund amount. ~~The company has responded to most complaints by issuing RMA's for exchanging defective products providing refunds or offering additional repair assistance. In some cases the responses provided did not address the complainant’s allegations. Some customers disputed the company's responses claiming the company did not follow through on promised resolutions or that repairs performed did not remedy the original problem.

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Complaint Closing Statistics

1 complaints against CyberPowerPC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against CyberPowerPC

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2/24/2019

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

1/29/2019

Consumer alleges: I purchased a PC from this company in 2018, the first issue I had with the computer was with the graphic drivers, I contacted them and they sent me to MB & Microsoft which I spent countless hours trying to resolve the matter. The solution I got there was unsatisfactory I reset the entire computer. The computer still had issues and I was advised to reset my computer which is something I wanted to do. I was told the would send me parts, however I am not sure which parts I needed. They told me I could send my computer out for repair, but my computer is how I make a living and cannot be without for any amount of time. I was told by customer service I could submit a dispute but I did that over a month and a half ago with no resolution. I am stuck with a product that has not worked properly since I purchased it in the summer of 2018. Resolution Sought I would like a refund, I would prefer a working PC or an upgrade at this point.

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