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Deca International

157 inquiries |
Golf Equipment and Supplies Retail

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20 Centerpointe Drive Suite 140
La Palma, CA 90623 | Get Directions

(877) 607-4653

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/16/2019 Charles H.

Golf Buddy not standing behind warranty

I purchased a Golf Buddy 2 with Wrist band in Dec. 2018. Feb. (2 months after purchase}2019 the clasp broke on the band. I have had no less than 8 e-mails seeking warranty replacement. Responses from Golf Buddy have been from none to correcting my first contact date to them, to their apology for the long delay dealing with the problem, to their e-mail in April telling me they have located a clasp and wanting to know my mailing address so they could mail it to me. I provided this information the same day I received the request from them. As I write this review the date is May 16th and guess what, after sending 3 more e-mails since asking my address I have not received the band clasp or any additional contact, or response to my e-mails about replacing the clasp. Cannot understand why Golf Buddy would want their reputation damaged over ignoring their responsibility to satisfy customer warranty issues. Chuck

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Deca International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is Golf Equipment and Supplies Retail.

Primary Contact:	Steven Chong
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Golf Buddy

GolfBuddy

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

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