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Deluxe Taxicab

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Taxicab Companies

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255 Grant Ave
Auburn, NY 13021-1447 | Get Directions

(315) 253-3333

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/4/2021 Melissa M.

Employees are unprofessional

I have literally spent 1000's of dollars a year on transportation through this company. Only to be yelled at by drivers late too appointment screamed at by the owner of the company given attitude by discussing drivers and I don't make it to appointments or times faxes are mysteriously lost or don't show up at all. I made a call to have a time call to go to the gas station and then back home and was told even though I am a paying customer I cannot do that by a driver. I am tired of being treated as if I'm being screamed at by a cab company who's job it is to take people from point A to point B. I don't not see why this company is still in operation the owner runs the filthiest hotel in all of Auburn NY. The cabs have bed bugs and are constantly breaking down and her employees are unprofessional slobs. Please do something about this and get this company shut down. I would like for someone to shut this company and her filthy hotel down.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Deluxe Taxicab closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a taxicabs

Primary Contact:	Rika Partel (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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