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Department of Motor Vehicles

236 inquiries |
Automobile Registration Services

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2210 Thomaston Ave
Waterbury, CT 06704-1041 | Get Directions

(203) 596-4290

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/9/2018 Jennifer S.

It took 5 hours and 45 minutes for my number to be called

I went to the DMV to get my license renewed. It was very crowded. We were all packed in like sardines. There were people there with small children. There were elderly people with disabilities there. It was very noisy and uncomfortable. It took 5 hours and 45 minutes for my number to be called. I observed several booths unoccupied and workers that were present moving very slowly. I know the DMV has a reputation for moving slowly, but I've never seen it this bad. It was a horrible experience. Something must be done to change this. We are not living in the dark ages. I'm sure there must be measures that can be taken to rectify this issue. There are rules and laws for the public to be on the road. People want to follow these rules and laws. They have to go to the DMV to do so. Why must it be a nightmare to be a good citizen?? I want this problem rectified. A new system must be put into place!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Department of Motor Vehicles closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is automobile registration services.

Primary Contact:	Janice Hughes (Branch Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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