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Dermalogica, Inc. complaints

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1535 Beachey Place
Carson, CA 90746 | Get Directions

(310) 900-4000

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Total Amount in Dispute:
$47.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Dermalogica, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Dermalogica, Inc.

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12/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $46.80 Amount Settled: $0.00

Customer Complaint

11/23/2021

I was at a class in king a Prussia on Friday I bought some products and did not receive one of them I didn't realize it till I got home I spent over $200 there I tried to call but it told me that the number wasn't in service so I called someone else and I told her the situation she told me that she would get back to me on Monday but I never received the call the product The purchase was intensive moisture cleanser 16 oz I paid $46.80 I would really appreciate receiving the product I paid for. Resolution Sought I would really appreciate receiving the product I never received

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