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based on 12 reviews.
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12 recent reviews
Posted on 3/5/2020
Direct TV did the right thing by its customer.
After being with Direct TV for years, we decided to switch carriers because of consistently rising prices. We just couldn't get a good deal with them. After making the switch we learned that we would still be charged for the FULL FOLLOWING month, even though we had disconnected the service, because we didn't call before the date on the bill. We were shocked that a company could charge you for a service they were not providing. We complained to Direct TV more than once and then decided to report it to BBB. After they got involved Direct TV reconsidered their policy and called us to indicate they would refund the entire month's charge since we were not aware of their policy. We appreciate and applaud them for reconsidering and for treating the customer with fairness.
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Posted on 10/30/2019
They didn't call ahead of time and didn't answer the phone when we called them.
We had appointment for the 26th of October to have Directv installed and they cancelled, and said they would be here on the October 29 at 4 o'clock or after. We said that would be fine and we had appointment that morning so that would be a plus because my husband had taking that whole day off just for that. So while we were at our appointment Directtv came at 12:10, but they didn't leave a message or call ahead of time to let us know they where coming. We tried to call them back and they would not answer. I think they should get a bad response to that.
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