Total Amount in Dispute:
$100.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Complainants report a pattern of complaints alleging receipt of unordered merchandise unauthorized credit or debit card charges and inability to cancel services. Some customers complain they receive merchandise unsolicited which they must pay postage on to return. In other cases complainants allege their accounts are debited but they receive no DVD's or the company refuses to acknowledge cancellation and refund requests.~~The company responds to most complaints by agreeing to accept returned merchandise closing accounts and issuing credits or refunds.
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