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Disneyland Resort complaints

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1313 Harbor Blvd.
Anaheim, CA 92803 | Get Directions

(714) 781-4669

http://www.disneyland.com

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Total Amount in Dispute:
$1,488.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Disneyland Resort closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Disneyland Resort

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5/31/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

4/27/2022

My family and I arrived at Disney land at 7:50 we paid for 2 cars to park $30.00 per space a total of $60.00 to park was shuttled to entrance where we stood in line for 3 hours waiting to get inside once inside there were so many people inside that u almost couldn't move we arrive at 7:50 didn't leave until closing 10:00 pm. We got to get on 2 rides then we spent another $300.00 to go to other side we couldn't get on any ride at the other side . Before we went to other side I used the restroom and came out of restroom and suddenly realized I had forgot my phone in restroom went back to get it it was gone so I borrowed a friend's phone to call it. I ask a security officer that was standing at the location where it was lost while talking to security, I called my phone and heard it ringing while in his pocket while he is telling me to go to all these customer service and other security sites to try a find my phone After 3 hrs of running around aimlessly. Security is denying that it was my phone ringing in his pocket he had me running around for 3 hrs even after I told him my phone was in his pocket because we could all hear it send out the lost message alert on track my phone app after getting that resolved we proceeded get food in the California adventure park the food was under cooked cold and very distasteful we ordered corn dogs at $10.00 each bought 4 one was raw they immediately refunded for one corndog refused to refund the $40.00 for all 4 they still half frozen and Resolution Sought I am requesting a full refund in the amount of $ 1000.00 one thousand dollars.

Company Response

5/4/2022

Spoke to guest on the phone. Guest is aware that concerns have been documented and are appreciated. Kindest regards, Sara Rudd Guest Correspondence Disneyland Resort

Customer Rebuttal

5/19/2022

Consumer states; I did receive a call from Disneyland and they stated if I had a complaint the only way would have been to say something that day. I am not satisfied with that. I do still believe I should be compensated. By the end of that day we were so stressed and tired that would have almost been impossible.

8/4/2021

RESPONSE: Complaint was not answered Amount in Dispute: $488.00 Amount Settled: $0.00

Customer Complaint

7/9/2021

Purchased 2 tickets for California residents and did not use any of the tickets due to pandemic. Purchase was made on January 11, 2020. Resolution Sought Tickets returned or refund.

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